Our service doesn’t stop with the sale. All our products are accompanied by a detailed user manual and information on maintenance and operation. In many cases, we are able to provide our clients with demonstrations of the products that they have purchased and train instructors in how to use the equipment and training materials. Our clients can also contact our dedicated helpdesk (by telephone or by e-mail) and our fault-clearing service for assistance.
To help assure the long usable life of the products purchased, we offer additional service and maintenance contracts. These contracts provide for regular maintenance by appointment, reduced hourly rates and priority service, amongst other benefits. An “all-risk” coverage plan is also available for some products. Your HAAGEN representative can tell you all you need to know about these contracts and advise you on the correct maintenance plan for your needs.