Privacy Policy

1. Who is in charge of the protection of your data?
HAAGEN Fire Training Products, Industrieweg 5, Baarle-Nassau, Netherlands (HAAGEN, we or us) determines the purposes and means of the processing of your data and is the controller for this website which refers to this Privacy Policy, according Dutch Data Protection legislation. HAAGEN is committed to take all responsibility to protect and secure your personal data.

2. What personal data is collected?
We are committed to protect the privacy of all visitors to our website. For this reason, the way in which we collect and store information is dependent on how our website and related services are used.

2.1 Data collected through your interaction with us
Various technologies may be used on our website in order to improve them, make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us. Examples of such technologies are cookies and web analytics.

2.1.1 Click-stream data
A visit to our website results in data that is sent from your browser to our server. This data makes it possible to optimise our services and improve your experience on our website. The data is automatically collected and stored by us or on our behalf. This data can include, in particular, the following:
– the visitor’s IP address
– the date and time of the visit
– the referral URL (the site from which the visitor has come)
– the pages visited on our website
– information about the browser used (browser type and version, operating system, etc).

2.1.2 What you should know about cookies
What are cookies?
Cookies are small text files that are stored on your computer or mobile device. For this section, we conveniently use “cookies” as an umbrella term for techniques such as cookies, Flash cookies, and JavaScript. They don’t take much space and they will be removed automatically when expired. Some cookies expire at the end of your internet session, while others will be saved for a limited amount of time.

Why do we use cookies?
HAAGEN uses cookies to ensure your visit to our website is as pleasant as possible. There are different types of cookies with different uses. Some are there just to allow you to browse the website and see certain features. Some give us an idea on your browsing experience, i.e. when you have trouble finding what you are looking for, so we can improve and make your future visit as pleasant as possible.

What if you don’t like cookies?
You can change your browser settings to delete or prevent cookies from being stored on your computer or device without your explicit consent. The help section in your browser should provide information on how to manage your cookie settings.

2.2 Data provided by you
Besides the data collected by automated means, we also process data which you have provided to us. This includes, but is not limited to:
Your contact information; the information you provide when you fill out a form to request information or contact.
If you contact our service- or sales department; details regarding your contact or questions and any contact history we might have.
All this data is characterised by the fact that you have provided this information yourself. We only use this information for the purposes we’ve described in this privacy policy.

3. How is the collected data used?
If you, in context of requiring information about our products or services, provided personal information, we can send you messages by e-mail and/or phone regarding the products or services you have contacted us about.
If you don’t appreciate this, you can inform us at all times, either by telephone or by unsubscribing from our e-mails.
If you contact HAAGEN for service or questions, we will use your personal information and any contact history we might have, so our employees can offer you the best possible service and help.
If you provided our sales department with personal information, we might inform you about similar products or services.

4. Disclosure of information
We will treat your data with care and confidentiality and we will not sell your data to third parties. If required by law, your data may be disclosed to third parties.
We may use service providers and data processors working on behalf of HAAGEN. The services can include hosting and maintenance, analysis services or payment transactions.
These third parties are obliged to treat such information in the strictest confidence. It is also contractually forbidden for them to use the data in any other way than required.
There may be occasions on which we disclose non-personal data to our partners in an anonymous form. Such non-personal data includes, for example, information about the number of visitors to a website.

5. Security of information and data integrity
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.

6. Contact
HAAGEN (Head Office)
Industrieweg 5
5111 ND Baarle-Nassau

Phone: +31(0)13 507 6800
Fax: +31(0)13 507 6808